TXT4 Blog

“Texting & Call Centers” Presentation

Posted on 11. Mar, 2010 by Carrie Chitsey in Blog, Company Info

I’m speaking today to the Austin Contact Center Alliance about how text messaging can be used to reduce costs while increasing customer satisfaction.

“Call center expert Carrie Chitsey, CEO of Austin-based TXT4 CRM, a former call center owner and partner in KPMG Global CRM practice will share how forward thinking call centers are dramatically reducing call center costs while improving customer satisfaction.  Using real world examples from our industry, our speaker will help you understand how your center can integrate text with your IVR and WFM systems as part of a CRM and ERM (employee relationship management) strategy.

-Contact Centers are integrating text with their WFM system to allow employees to report attendance or bid on schedules
-Government contact centers are broadcasting weather or power outage updates via planned text blasts
-Banks send alerts about account activity to protect against fraud and identity theft
-Law Enforcement agencies are using text to make it easier for citizens to assist with information reporting”

If you’re interested in having a copy of the presentation, send me an email.